Refund and Returns Policy

CastPeak Studios LTD
Website: CastPeak.io
Address: 50 PRINCES STREET, IPSWICH, SUFFOLK, UNITED KINGDOM, IP1 1RJ
Email: contact@castpeak.io
Phone: +44 7358 888 973
Business: Branding and production assets designed specifically for podcast creators.

How Refunds Work

If a CastPeak product isn’t a good fit for your podcast or creative needs, you may contact us within 14 days of purchase to request a refund.

Our refund policy is designed to be fair and straightforward. We want you to feel confident purchasing branding and production assets from CastPeak, while understanding that a digital product may not always match your specific creative requirements or expectations.

We may ask for brief feedback about your experience so we can improve our products and services for future customers.

Request Steps

To request a refund:

  1. Email contact@castpeak.io from the email address used at checkout, where possible.
  2. Include your order ID or purchase reference from your confirmation email.
  3. Include the name associated with the purchase.
  4. Briefly explain why the product wasn’t a good fit. This feedback helps us improve.
  5. Confirm that you understand that refunded digital assets may no longer be used or distributed.

Approved refunds will generally be returned to the original payment method within 5–7 business days, depending on your bank, card issuer, or payment provider.

We will send you a confirmation email once the refund has been processed.

Eligibility

To qualify for a refund, the following conditions generally apply:

  • Individual purchases: Refund requests should be submitted within 14 days of purchase.
  • Digital products: Because CastPeak products are delivered digitally, refund eligibility may depend on whether the purchased files or assets have been downloaded, substantially used, published, or incorporated into your podcast branding.
  • Customized assets: Custom or personalized branding and production assets may have different refund conditions depending on the stage of production and work already completed.
  • Asset usage: Refunds may not be available where purchased assets have been substantially used, modified, incorporated into published podcast content, or otherwise commercially exploited.
  • Multiple requests: We may limit repeated refund requests where there is evidence of repeated purchasing and refunding.
  • Promotional pricing: Approved refunds are based on the actual amount paid rather than the original listed price.

Refunds may be declined where we reasonably determine that there has been fraud, unauthorized sharing, redistribution of digital assets, abuse of the refund process, or a violation of our Terms & Conditions.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

What Happens After Refund

Once a refund is approved and processed:

  • Access to the refunded digital product may be revoked.
  • Download links or access to purchased files may be disabled where technically possible.
  • You must stop using the refunded digital assets.
  • You must delete downloaded copies of the refunded assets from your devices and storage systems.
  • You must remove refunded assets from podcast artwork, websites, social media profiles, videos, promotional materials, or other published content where reasonably applicable.
  • Any license granted for the refunded product will terminate.
  • You will no longer have permission to redistribute, resell, publish, or commercially use the refunded assets.

You may purchase a CastPeak product again later at the then-current price. CastPeak Studios LTD reserves the right to refuse future purchases or refunds where there is evidence of repeated abuse of the refund policy.

Group, Team & Business Purchases

For group, team, agency, or business purchases, special conditions may apply:

  • Refund eligibility may depend on the number of assets downloaded or used.
  • If multiple team members have received or used the purchased assets, refund eligibility may be evaluated based on overall usage.
  • Custom branding packages or bulk purchases may have separate cancellation or refund terms agreed upon before the order is completed.
  • Large or customized orders may be subject to specific refund conditions communicated at the time of purchase.

For team or business-specific refund questions, please contact CastPeak Studios LTD directly.

Exceptions

The following situations may qualify for consideration outside the standard 14-day period:

  • Technical issues: If a technical problem prevents you from accessing or downloading a purchased product and our support team cannot reasonably resolve the issue, we may consider a refund.
  • Incorrect or defective files: If a purchased asset is materially defective or the wrong product was delivered, please contact us so we can provide a replacement or another appropriate resolution.
  • Significant product changes: If we materially change or withdraw a product after purchase in a way that substantially affects your purchased rights, we may consider an appropriate remedy.
  • Service discontinuation: If a purchased service or digital product is discontinued in circumstances where you are entitled to a remedy under applicable law, we will provide an appropriate resolution.

Exceptions are reviewed on a case-by-case basis and do not guarantee a refund.

Payment Disputes

We prefer to resolve payment and refund concerns directly with you.

If you initiate a chargeback or payment dispute with your bank or payment provider:

  • Your access to the relevant product may be suspended while the dispute is being reviewed.
  • We may provide the payment processor with relevant purchase, delivery, and usage information.
  • If the dispute is resolved in your favor, we will honor the applicable decision.
  • If the dispute is resolved in our favor, any suspension of access may remain in place and the original payment will not be refunded again.

Please contact us before initiating a chargeback whenever possible. We are committed to resolving legitimate concerns fairly and efficiently.

Need Help?

If you have questions about this Refund & Cancellation Policy or need assistance with a refund request, please contact us:

CastPeak Studios LTD
50 PRINCES STREET
IPSWICH
SUFFOLK
UNITED KINGDOM IP1 1RJ

Email: contact@castpeak.io
Phone: +44 7358 888 973
Website: CastPeak.io

We aim to respond to customer inquiries as promptly as reasonably possible and will work to resolve legitimate refund concerns fairly.